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Why CWD? Current Opportunities Benefits Accessibility Standards

Grow With Us

Our specialized team of 100 is always expanding

Paid benefits and advancement opportunities

Dual office facilities in beautiful Niagara Falls

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The key responsibility of the Sales department is to build positive relationships with major retail buyers in order to optimize sales. This includes traveling across North America several times per year to pitch new and existing products. Both National and Business to Business Sales Accounts spend time working with retail promotional portals, conducting store audits and competitive product analysis in order to have the most competitive products on the shelves. Working closely with Operations and Research & Development to manage inventory and pricing, and Marketing to help optimize brand awareness, Sales operates at a fast-pace teeming new challenges and opportunities.

Indeed Linkedin Facebook Glassdoor Image Map National Sales Manager

Research & Development
Research & Development is responsible for bringing innovative new products and technologies from concept to market. Working closely with the Marketing, Design and Sales teams, R&D identifies the needs of customers by conducting extensive market research and spiral development with buyers from leading mass merchants. To ensure timely and continued success in the product development cycle, CWD employs a tailored Stage-Gate model to deliver products that are easy to use, feature market-leading style and provide superior value to customers. The Research & Development team maximizes the success of over 50 new products each year by developing intelligent sales, pricing and promotional strategies while leveraging inventory through sophisticated forecasting and sell-thru analysis.

Product Development Associate

Product Quality Supervisor

Technical Product Manager

Marketing & Design
Marketing & Design’s duties begin in the development stages of a product and continue well into its life in retail. Working closely with Research & Development, these departments work to develop unique and creative identities for each of CWD’s brands while placing these products in the hands of the end consumer. From new product concepts to business cards, Design and Marketing make sure CWD presents itself with its best foot forward, operating at a high speed to maintain a leading position in the marketplace.

Brand Marketing Assistant

Brand Marketing Assistant - EleNyrFlu

Content and Social Media Strategist

Design Lead

E-Commerce Account Coordinator

Graphic Designer

Marketing Manager

The Accounting, Human Resources and Information Technology teams play a vital role in daily operations at CWD and the quality of products delivered to customers.

  • Accounting supports all departments in reconciling cash flow tracking, preparing accurate account information, tracking inventory accounts and assisting with order processing (among many other tasks) to ensure superior performance within CWD.
  • Human Resources is the driver of the culture at CWD. This department lays a foundation for great achievement by fostering a positive environment in which team members develop their skills and grow within the organization.
  • Information Systems (IS) is responsible for infrastructure planning, training, maintenance, security and technical support services for over 100 users. By understanding the goals, missions, and work of CWD, this department anticipates any and all IS needs while providing the tools needed to increase efficiency for team members.

Accounts Receivable Assistant

Executive Assistant-Managing Director

Human Resources Generalist

Information Systems Manager

Web Developer

The Operations department is responsible for the supply chain from completion of manufacturing through to multiple distribution centers, warehouse locations and our customers. This department ensures 1,500 to 2,000 products are distributed in a timely and efficient manner each day, including all planning, shipping, order processing and warehouse management. Our mission is to exceed customer expectations through superior order desk service and 24-hour order turnaround.

Operations Manager

Skilled Labour (Casual)

Customer Experience
The Customer Experience Department’s mission is to provide elite customer service in a professional and courteous manner while maintaining high standards as a retail market seller on an array of marketplaces. This department’s goal is 100% customer satisfaction, and delivers on this promise by recommending to customers the products that best suit their needs, ensuring these products are set up correctly for maximum usage and enjoyment, providing warranty protection, and assisting all customers from point of sale until delivery. The Customer Experience team also plays a pivotal role in CWD’s quality assurance by assisting Research & Development team in conducting product testing and customer surveys as well as compiling input from customers regarding product enhancements and other recommendations.

Customer Support Representative

Online Customer Experience Analyst

Team Leader

Why CWD? Current Opportunities Benefits Accessibility Standards